![]() Set the speaker channel to the desired channel.In the Settings page, click Telephony systems.Authorize the integration with Gong (must be done by a HubSpot admin.Make sure calls are recorded in HubSpot.Therefore, if there are more than 10,000 engagements, not all historical engagements can be imported. Noteĭue to limitations in Hubspot's API, Gong can import up to 10,000 engagements (calls, emails, meetings, etc.) or, if there are fewer than 30 days of engagements, Gong can pull in up to 30 days of engagements. You must be a HubSpot administrator to enable the integration. This ensures maximum accuracy as long as the PBX system records audio consistently across the channels. In this case, Gong associates one side of the call with the recorded Gong user and the other side with the other party. In addition, Gong knows which extension (or, in the more general case, which recorded Gong user) the call is associated with. When Gong analyzes phone calls imported from modern PBX systems, audio is provided to Gong in two channels: one channel includes the recorded Gong user, and the other channel includes the customer. Stereo Recording Speaker separation type for this provider: Stereo ![]() Encourage team collaboration and help reps win more deals together. Ask for feedback, tag team members to get them involved, and pinpoint areas for improvement. Enhanced collaborationĮasily share sales calls with customers or internally. Gong transcribes and indexes everything so you can easily find that call where your competitor was mentioned or make sure your reps are on script. Search conversationsįind keywords in any sales conversation. It then compiles the best plays into your winning playbook so you can spread the wisdom. Gong reveals what your best reps are doing differently over the phone: what questions they're asking, how they’re discussing pricing, and what their talk-to-listen ratio is. If you are looking for info on the HubSpot CRM integration,please read this HubSpot CRM integration article. Previous behavior: Aircall call tags were not logged into HubSpot.Īircall tags are now logged into call activity in HubSpot, fully integrating your Aircall workflow with your HubSpot records.This page explains how to set up the integration with HubSpot telephony system so you can import calls. When no existing Contact has a matching Phone number or Mobile phone number, Aircall will search for a matching phone number in the Company records, and log the call on the matching Company record if found. If there is no matching phone number on the main Phone number field, Aircall will search Mobile phone number fields for a match, and log the call on the matching Contact record. Organized the first Foreign Trade and International Negotiation Congress in University of Azuay. Organized the first World Trade Organization Model in Ecuador. Previous behavior: Calls that didn’t match on the main phone number field on Contacts created duplicate contacts in HubSpot.Īircall now supports call logging on matching Mobile phone number fields on Contact records in HubSpot. Organized and lead weekly meetings for a group of 40 people. New custom properties to trigger HubSpot workflows ![]() ![]() Improved phone number search logic for call logging Here are the main changes users can look for. We have enhanced our Aircall-HubSpot integration by introducing logic and performance improvements, as well as new features. The new HubSpot integration will be migrated to all customers by December 18, 2020.Īircall recently released a new and improved version of our HubSpot integration. ![]()
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